We accept returns for defective and non-defective products, We have a 30 days return policy, which means you have 30 days after receiving your item to request a return. If the items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@gemiruo.com
Return & Exchange Conditions
We accept exchanges,To be eligible for a return, your item must be in the same condition that you received it, slightly used, with tags. You’ll also need the receipt or proof of purchase.
1.Product Condition
New and slightly used products,This includes products that are opened or have been slightly used
2.Return label
The customer is responsible for return postage fees and replacement postage fees.(The product is not suitable. Personal reasons due to personal taste,changed mind,etc.)
Return & Exchange Procedure
Start a refund process and obtain a refund
1.Customer refund process
Please contact us to request a return via email support@gemiruo.com Normally, we will reply to your email within 24 hours. If your return request is accepted, we will send you the return address to your email. Usually,our return address: 宏帆路32号43幢14-6,Jiang Bei Qu 400021,Chong Qing Shi,China
2.Customers receive refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If we have not received the refund within 15 working days after approving your return, please contact us at email support@gemiruo.com.
Refund processing time
15 days. The amount of time it takes for the customer to receive a refund about 15 days.
Return method
By mail. For returns and exchanges, customer need to mail the item to our return address
Restocking fee
No cost. We have no cost for restocking
Return Window
30 days Within return item
Contact us at support@gemiruo.com for questions related to refunds and returns.
s***n –
The scenery is beautiful, and the camera captured it surprisingly clearly and beautifully, taking me to experience the perspective of a legendary god
f***l –
My boyfriend bought me a small toy with a clear and anti shake camera. The shooting image is very stable, and the battery life is also relatively long. Some small questions are also quickly answered. It is the best shop I have ever met. I am just waiting for the weekend to go out for outdoor shooting
d***a –
Playing with the child on a drone is very fun. He can learn and operate the drone by himself according to the instructions, and has taken videos and pictures. Everything looks great
s***d –
As a birthday gift for my friend, he was very happy. On his birthday, he used this drone to record the exciting moments, and the video was very clear
t***f –
The delivery speed is very fast, the appearance is cool, and I tried aerial photography by checking the operation manual. The flight was successful, with clear pixels and stable images. It was a good shopping experience
h***d –
Today I went hiking and brought a drone to capture beautiful scenery. The follow-up shooting function is great, and the video shooting image is not shaky, and the captured pictures are clear
y***d –
The shipment is fast, and I received it shortly after placing the order. The flight is stable and the operation is simple. The child had fun playing and learned a lot of knowledge. The battery life is long enough and the cost-effectiveness is extremely high
b***s –
it’s really great,Fast delivery, received the drone in about 10 days, took my son for a test flight, took videos and pictures with clear pixels, and played for about 30 minutes. He was very happy
s***k –
The camping trip that I had been planning with my friends for a long time can finally be arranged. I was thinking about buying a drone to take some meaningful pictures, and the shipment was received quickly before the trip. I checked the user manual and learned how to operate it, and it feels great
Bryson Turne –
Can drones be delivered to Spain?
xsy –
Sure, under normal circumstances, order delivery to Spain takes around 15 days